Effective Date: [27/03/2025]

At Home Bright by KQ Family, accessible from homebrightkq.com.au, we are committed to protecting your privacy. This Privacy Policy outlines the types of information we collect, how we use it, and your rights regarding that information.

Information We Collect

We do not collect personal information from you unless you voluntarily provide it to us. The only information we collect is what you provide when requesting a quote for our services. This may include:

  • Your name

  • Your contact information (such as email address and phone number)

  • Details relevant to your cleaning service request

Use of Information

The information we collect is used solely for the purpose of providing you with a quote and managing your service request. We may file this information for our records but will not use it for any other purpose without your consent.

Invoicing

We use Hnry for our invoicing. Hnry may hold your information related to invoicing, such as your name and contact details, in accordance with their privacy policy. We encourage you to review Hnry’s privacy policy for more information on how they handle your data.

Communication with Customers

We will not contact you unless:

  • You have made a booking for our services.

  • You have requested us to contact you regarding your inquiry.

Data Retention

We will retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. After this period, your information will be securely deleted.

Data Security

We take reasonable measures to protect the information you provide from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

Your Rights

You have the right to:

  • Request access to the personal information we hold about you.

  • Request correction of any inaccurate information.

  • Request deletion of your personal information, subject to our legal obligations.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and you are encouraged to review this policy periodically for any updates.