Bond Back Support
We stand by the quality of our work and aim to help you get your bond back. If your real estate agent or property manager raises any cleaning-related concerns, you can notify us within 72 hours of job completion.
While we do not offer a guaranteed return, in some cases we may choose to revisit and address valid concerns — strictly at our discretion — provided the issues fall within the original cleaning scope and the property has remained vacant.
Our support does not cover:
Property damage or repairs
General wear and tear (e.g. aged paint, stained grout, discoloured silicone)
Items that cannot be fully restored (e.g. stained toilet bowls, oven trays with heavy buildup)
To assess any concern, the client must provide clear photos of the issue areas. Without photographic evidence, we will not proceed with a review.
Important: Light dust, footprints, or smudges caused by post-cleaning access (such as inspections, trades, or open homes) are not covered.
Pricing & Payment
- All prices are estimates and may change based on property condition.
- A deposit may be required for large jobs.
- Full payment is due on the day of service via cash, bank transfer, or PayID.
- Additional charges apply for excessively dirty properties or last-minute bookings.
Start Time & Waiting Fee
- Our cleaning service starts at 7:00 AM unless otherwise arranged.
- If the client is late (e.g., key handover delay or access issues), a waiting fee of $20 per 30 minutes may apply.
- If the delay exceeds 1 hour, the booking may be rescheduled, and a $50 rescheduling fee will apply.
Cancellations & Rescheduling
- Clients must provide at least 24 hours’ notice for cancellations or rescheduling.
- Late cancellations may incur a $50 cancellation fee.
Keys & Property Access
- If the client is not present at the property, they must arrange key access in advance.
- If we need to pick up or drop off keys at a real estate office, a $20 key handling fee applies.
Additional Charges for Extra Work
- If the property requires extensive cleaning beyond standard bond cleaning (e.g., excessive mould, grease, pet hair, rubbish removal), additional charges will apply.
- Any additional services requested on the day of cleaning may incur extra costs.
Pest Control
- Flea treatment is currently performed by third-party contractor. We are not liable for issues caused by subcontractors.
Liability & Damage
- We take care when cleaning, but we are not responsible for pre-existing damage or fragile items.
- We are not responsible for utility issues (e.g., no power or water at the property).
Refunds Policy
- All payments are final. Once cleaning is completed and payment has been processed, no refunds will be issued.
- We take pride in delivering a high standard of service and encourage customers to inspect the property upon completion or as soon as possible.
- We allow 72 hours for any concerns to be raised that fall within the agreed bond cleaning scope. While we do not guarantee re-cleans, in some cases we may offer a return visit at our discretion if the concern is valid and the issue is within the original scope of work.
Important: Light dust accumulation is expected if the property has been accessed after cleaning (e.g. for inspections or open houses). This is not covered under post-cleaning support.
All concerns must be submitted within 72 hours of job completion. Claims made after this period will not be considered.
Parking Arrangements
- The client must ensure suitable parking is available. If paid parking is required, the client must cover the cost.